FAQ - CryptoTires

FREQUENTLY ASKED QUESTIONS

You’re looking at the Cryptotires’ brand new Help Page. We’re glad you’re here!

Our Help Page is designed to provide a convenient self-service option for our customers. Our Help Page contains questions that we are most frequently asked, and comprehensive answers to them.

Simply search for Help Articles using the Search tool or choose a Category that best fits the question or concern you’re inquiring about.

If you’re still unable to find the answer to your question(s) after this, please feel free to submit a request to our eagerly awaiting Support Team.

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This is the most accurate way to shop for your new tires.

In order to search for tires by size, simply click Search By Size and choose your specific tire width, ratio, and rim size. You’ll see there are several different tires that you’re able to choose from that will fit your vehicle. From there you’ll be able to narrow down your search based on the brand of tire and type i.e. All Season, Winter, Performance, etc.

If you have any other questions, feel free to contact our helpful Support Team who are standing by.

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To create an Account, simply click Login / Registration in the top right corner of our website or go straight to: https://cryptotires.com/login and use the Sign Up form to start your new account.

Now that you’ve gone ahead and created an account you’ll be able to move through the checkout process faster even quicker. Plus, you can easily view your current and previous orders, and so much more! Just fill out some quick information like your: Name, Email Address, and Password and you’re ready to get rolling.

In order to make the process easier, we ask that you please make sure to enter your name exactly as it appears on the payment method you’re planning to use and how it will appear on your lease agreement.

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That’s quite alright. Whether you have misplaced your password, forgotten it, or your password is otherwise not working, it’s an easy fix. You can reset your password at any time by using the Password Reset located on the login page.

You will need to know the email address that is associated with your account in order to successfully reset your password. An email will be sent to the email address we have on file for you with more information on how to reset your password and successfully log in.

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On our website, our process is to shop first and then apply for financing or leasing after. The application process is quick and simple, and you’ll receive a decision almost instantly.

To get started you just search through our huge inventory of tires. You can search by Vehicle ( Year, Make, Model ) or by Size ( Width, Ratio, Rim ). Once you’ve found the tires you like, simply add the tires to your cart and proceed to checkout.

Once you’ve made it to the checkout page, you’ll see that you have several different and convenient ways to pay. You can apply for leasing using our Primary Lender Tempoe, pay with a PayPal account, apply for financing with PayPal Credit, or you always have the option to purchase outright with a credit/debit card.

You’ll be able to choose whether you would like your tires delivered to your home or to a local shop for installation. Then, electronically sign your lease agreement, pay your administrative fee, and set up your ongoing lease payments.

Here’s what you’ll need in order to apply:
– A valid photo ID
– Be 18 years or older
– An electronic payment method
– Valid email address & phone number
– A valid Social Security Number (SSN) or Taxpayer ID Number (ITIN)

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We’ve partnered with financial institutions to provide customers with low or no credit an opportunity for no credit required leasing options. To place an order you’ll first want to search through our inventory of tires. When you find the tires that you like, simply add them to your cart and proceed to checkout. If your application is approved, we set up payments that match your pay days.

Here’s what you’ll need in order to apply:

– A valid photo ID
– Be 18 years or older
– An electronic payment method
– Valid email address & phone number
– A valid Social Security Number (SSN) or Taxpayer ID Number (ITIN)

As long as you’re able to provide these things, there is a good chance that you will be approved by one of our lenders. Once you’ve submitted your application, you’ll find out immediately if you qualify.

You also have the ability to pay with PayPal, PayPal Credit, or a Credit or Debit Card as well if one of those options is a better fit for you.

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Our lenders ask for information like your social security number, driver’s license, and other information and then compare it to consumer databases and data from third party sources to determine your creditworthiness and to verify your information.

So, even though our lenders do not require long term credit or check your credit score in order to apply for a lease, your social security number or individual taxpayer identification number is used to help verify your information.

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When a customer’s application is declined, we display the reason that the lender gave us in a red alert box at the very top of the website.

If the error is not descriptive enough to satisfy you, we suggest that you contact the lender to whom your application was sent and they can provide you with further information on why they might have denied your application.

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You will be asked to pay an initial payment. This is considered to be an administrative fee, not a down payment, but it is only $50.00.

You can make your initial payment to your lessor by credit or debit card if you’re approved and when you’re ready to checkout. Our lessors generally accept all major credit cards for initial payments like: American Express, Discover, Mastercard, and Visa.

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Once you’ve completed an application, been approved, and your Order has been placed, you can expect your tires to be shipped in 24 hours or less in most cases. When your Order is Shipped, you’ll receive an email from us letting you know that its on its way, and containing your tracking information.

If for whatever reason you cannot find this email, you can always reach out to our Support Team at support@cryptotires.com for assistance.

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Important Note About Tire Sizes: Our search tool is used to make searching for tires simpler, but your car could have a non-factory or different size than we show. It is the customers responsibility to check the tire size of your car to confirm that this is correct.

Cryptotires only allows free returns on tires which arrive damaged or defective, all other returns are subject to a $100 return fee to cover shipping, and a 15% restocking fee, and must be within a 30-day window from date of sale. It is your responsibility to ensure you are purchasing the correct size and tires that you want.

Do not submit an order until you are sure it’s what you want – in most cases your order cannot be cancelled. If you would like to return the tires that you have purchased, please let our Customer Support Team know and we will initiate the return process. You can contact them by email at: support@cryptotires.com

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That’s an important question, so we’re glad that you asked.

Our primary leasing program does offer multiple buyout options throughout the lease term to include at days: 30, 60, 90 and at months 5 and 11. Unfortunately this is not available in the following states: New Jersey, Vermont, Wisconsin, or West Virginia. The payments being made are leasing payments however, our buyout options are calculated based on the payments that have been made.

You also have the ability to pay with PayPal, PayPal Credit, or a Credit or Debit Card as well if one of those options is a better fit for you.

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If you find that you need assistance with placing an order, an existing order, or just have a question; please feel free to contact us.

You can do so through email at support@cryptotires.com or fill out our quick and easy online contact form.

We also have a live chat widget on our website, where our Support Agents are available from Monday-Friday from 9:00am-6:00pm PST to help you.

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